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General

FAQ

  • How do I cancel or reschedule due to COVID-19 (coronavirus)?
  • What is a "hidden-city" flight?
  • Why are flight prices sometimes more expensive than listed?
  • How do I receive a refund for a canceled flight?
  • Does Skiplagged buy or sell timeshares?
  • Why don't I see any search results?
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FLIGHTS

  • Can I cancel or change a flight?
  • How do I add my TSA Known Traveler Number (KTN) to my booking?
  • Why are there two booking links for my round trip flight?
  • How do I purchase tickets for multiple travelers?
  • Why is the app not defaulting to my local airport?
  • How do I search for a hidden-city flight?
See all 14 articles

HOTELS

  • Hotel Star Ratings
  • How many rooms can I book?
  • How many guests can I book per room?
  • What do I need to bring to the hotel for check-in?
  • Can I cancel my hotel reservation if my travel plans have changed?
  • What if my flight does not go as scheduled?
See all 19 articles

REWARDS

  • What are travel credits?
  • How do I earn travel credits?
  • How do I redeem my rewards travel credits?
  • Why can’t I redeem my travel credits?
  • Who can earn travel credits?
  • How much do I earn for booking a flight or hotel?
See all 13 articles
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