You can reach us at support@skiplagged.com. Answers to additional frequently asked questions are available here. Regarding booked flights or hotels:
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if you booked a flight directly with an airline, speak with the airline directly. (Just don't mention hidden-city ticketing or they might not help you!).
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if you booked a flight through one of our partners, speak with them.
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for hotel bookings, email us with your booking email and Trip Number.